Privacy Policy

This is the website of Somerton Physiotherapy Clinic, henceforth known as ‘Somerton Physio’. We respect your right to the protection of your data.

The following discloses the information gathering and dissemination practices for Somerton Physio’s online ‘website’ processing. In order to fully understand your rights, we encourage you to read this privacy policy.

We are not responsible for the content or privacy practices of other websites. If you do not agree with or you are not comfortable with any aspect of the privacy policy, your only remedy is to discontinue use of the website/service. We reserve the right to modify this privacy policy at any time. Each time you use this website you shall be bound by the then current privacy policy and accordingly you should review the privacy policy each time you use this website.

Protecting Your Data

Somerton Physio fully respects your right to data protection and will not collect any personal information about you without your clear knowledge and permission. Any personal information which you volunteer to Somerton Physio will be treated strictly in accordance with the GDPR and the Data Protection Acts 1988-2018. We do not require you to provide personal information unless you wish to avail of additional features or services. Where data is submitted it will be used for the stated purpose and any reasonably incidental purposes only.

We do not sell or distribute your personal information to third parties for purposes of allowing them to market products and services to you.

Communicating via the internet and sending information to you by other means necessarily involves your personal information passing through or being handled by third-parties.

Who are we?

We are Somerton Physio. We are a physiotherapy clinic specialising in the treatment of neck pain, sports injuries and adolescent physiotherapy in Dublin 15. We are located at Blanchardstown Village and Castleknock.

To learn more, check out our ‘About Us’ page at http://somertonphysio.flywheelsites.com/our-clinic/about-james-sherry-chartered-physio-in-dublin-15/.

Information and Uses

For general web-browsing certain statistical information is available to us via our internet service provider. This information may include the IP and logical address of the server you are using, the top level domain name from which you access the internet (for example .ie, .com, etc.), the type of browser you are using, the date and time you access our site and the internet address linking to our site. We may also use temporary “session” cookies which enable a visitor’s web browser to remember which pages on this website have already been visited. This information may be used to help us to improve, administer and diagnose problems with our server and website.

If you choose to engage our services, we may require additional information such as: medical history, emergency contact details, doctor contact information and payment information (see more details below)

What personal data do we collect?

Book Online

  • Name, Email address Telephone number
  • Date of Birth
  • Credit card details

Payments are processed by Stripe.

Online Physio Consultation

  • Name, Email address Telephone number
  • Date of Birth
  • Credit card details

Online Pilates Session

In order to sign up for our online Pilates sessions you will need to fill out a questionnaire. This includes the following personal data:

  • Name, Address and Phone number
  • Details of previous pilates knowledge
  • Details of medical history and status including:
    • Broken bones
    • Previous surgery
    • Medication
    • Arthritis/Osteoporosis

The online Pilates session will be conducted via Zoom. Once payment is received as per online payment below, you will receive an email with the Zoom Meeting ID and password for the upcoming session.

We employ the maximum-security features which Zoom offer. This is  to ensure the privacy, security and protection of our clientele. Should you have any questions in this regard, please do not hesitate to contact us.

Please familiarise yourself with Zoom’s privacy policy, https://zoom.us/privacy. If you are unhappy with any of the terms of the Zoom policy, your only recourse is to stop using it.

Online Payment

  • Name, Email address Telephone number
  • Company name and Invoice (where applicable)
  • Credit card details

Payments are processed by Stripe.

You also have an opportunity to send us information as through the “contact us” page or any other area where you may send e-mails, request brochures/proposals or provide feedback. You may also choose to provide us with personal data (e.g. name, e-mail, postal address or other contact details) in an e-mail message to the address listed on our site.  We use these details solely for the purpose for which you provided them (e.g. responding to your query, sending you updates, e-zines or other news items for which you have signed up, etc).

Your rights

  • For processing activities for which we rely on consent as a basis for processing your data, you have the right to withdraw your consent at any time (e.g. email
  • For processing activities which are based on a statutory or contractual requirement, you may request your data not be processed for that purpose. However, this is not an absolute right and may be over-ridden by our statutory obligations. In other cases, requesting that data should not be processed for a particular purpose may prevent us from executing a contract or delivering a service to you.

You have the right to request

  • A copy of data we hold about you (Right of Access)
  • That any error in data we hold about you is corrected (Right of Rectification)
  • That data we hold about you be erased, unless we have a countervailing interest or legal obligation to retain it (Right of Erasure)
  • That we refrain from processing data for a specific purpose (Right to Restrict processing)
  • A copy of the data in a structured, commonly used and machine-readable form to enable you to reuse your personal data for your own purposes across different services (Right of Data Portability)

We will accede to any such valid requests within 30 calendar days of the receipt of a valid request in writing.

Please send all requests in writing to Data Protection Manager, Somerton Physio, Valleymount House, The Rise, Main Street, Blanchardstown, Dublin 15.

We reserve the right to request you to provide additional information in order to enable us to identify your personal data and/or to verify your identity.

Who we share your information with?

We do not share your information with third parties other than as set out in this policy. We may share your information in the following circumstances:

  • Service providers: We may need to share personal information with our service providers, such as where necessary to provide our services to you. If there has been a breach of our Terms of Use, we may also share personal information with our legal advisors. All of our service providers will be obliged to keep your personal information safe and secure.

Our service providers include:

  • Zoom
  • Stripe
  • WordPress
  • Website Developer
  • Microsoft Office and Outlook
  • Consent: We will share your information with a third party only where you have allowed us to do so.
  • Business [Transfer]: Where some or all of our company and/or its assets may potentially be or have been acquired, we may need to transfer your personal information to the new or prospective owners.
  • Legal and safety: In certain instances, we may share information where we reasonably believe that it is necessary for legal reasons, to defend our legal rights, to enforce our Terms of Use or to protect our rights, property, users, clients or the safety of any person. For example, we may provide personal information where ordered by a court to do so.

Where we store personal information

We generally store personal information on servers located inside the European Economic Area. However, in certain cases it may be necessary for us to transfer certain information to servers located outside of the EU. It is important to be aware that the privacy protections in certain jurisdictions may not be equivalent to those in Europe. We only transfer your information outside the EEA where permitted by law and ensuring that it is subject to appropriate protections.

Data Retention

Somerton Physio retains personal data about individuals for a range of periods. The basis for our retention periods is based on our legal and obligations and best practice advised by our regulatory body – the ICSP. For a copy of our retention policy, please contact us at info@somertonphysio.ieor write to – Data Protection Manager, Somerton Physio, Valleymount House, The Rise, Main Street, Blanchardstown, Dublin 15.

We commit to not keeping personal data for longer than is necessary and review records on an annual basis. 

Cookie policy

Cookies

Cookies are small files containing specific information that may be placed on your device when you use a website. Cookies help us to remember your preferences and to tailor our digital content according to your interests. Below is some terminology used to explain cookies.

First Party Cookies

These are cookies that are set and read by our own website. They store information such as your preferences, usage, items in your shopping cart.

Third Party Cookies

Cookies set by another domain which are read by the code on our website. These cookies track your internet use across a number of sites and can be used to profile you for advertising networks.

Session Cookies

These are cookies which are only related to a single session (a single visit to our website) and are automatically deleted when you close your web browser – these are typically considered as necessary for our website to function.

Persistent Cookies

These cookies remain on your device after you’ve finished your session.

Other cookies (such as tracking cookies or authentication cookies) are often saved for an extended period of time from days to years, known as persistent cookies.

Necessary Cookies

Cookies which are required for our website to work e.g. cookies for load balancers, cookies acceptance etc.

Marketing/Advertising Cookies

Advertising cookies are used to monitor your internet usage and target ads which are more relevant to you.  These are mainly third-party cookies from advertiser networks.

Analytic/Performance Cookies

These cookies are set by our analytics providers and allow us to record certain information about you, such as the pages you visit on our website, how many times you visit our website, and links you might click on. These cookies may also capture your geographical location; your IP address; what type of device you are using and various information about the device. This information can be used to create a unique fingerprint to help further identify you on other websites you might visit and can be used to create a profile of your online activities and interests.

 

Cookies on our site

We use a range of technologies on our website www.somertonphysio.ie some of which are controlled by us (first party) and some are controlled by other organisations (third party).

These technologies include (but are not limited to) cookies, scripts, fonts and images; some of which are considered as necessary for us to be able to deliver the web site to you and others which we use to enhance our understanding of how you use our web site; to assist in our marketing activities and other purposes explained below.

Under European law we are required to obtain your consent for any use of these technologies which are not considered as necessary, as well as provide you with clear information as to what these technologies do; and the third parties we work with.

The cookies we use

Analytic Technologies

Name of the Cookie Host Purpose First/Third Party Persistent/Session
_gid Somerton

Physio

 Google Analytics – Track what pages you visit, how long you are on the site, how you got here and what you click on. First Party Persistent
_ga Somerton

Physio

 First Party Persistent
_gat Somerton

Physio

 First Party Persistent

Session and Necessary Cookies

Name of Cookie Host Purpose First/Third Party Persistent/Session
PHPSESSID
Somerton Physio Store serialized data, establish a user session e.g. items in shopping cart First Party Session
__cfruid Cloudflare The “__cfduid” cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. First Party Persistent/Essential

Marketing/Advertising Technologies

Name of the Cookie Host Purpose First/Third Party Persistent/Session
IDE Doubleclick/Google Helps show relevant advertising Third Party Persistent
ANID Doubleclick/Google The “ANID” cookie is used for advertising served across the web and stored in google.com. Third Party Persistent
OTZ Doubleclick/Google The “OTZ” cookie is used by Google analytics to track website traffic information Third Party Persistent
SAPISID Doubleclick/Google The “SAPISID” cookie is used to play YouTube videos embedded on the website. Third Party Persistent
SID Doubleclick/Google The “SID” cookie is used to play YouTube videos embedded on the website. Third Party Persistent
SSID Doubleclick/Google The “SSID” cookie is used to play YouTube videos embedded on the website. Third Party ersistent Persistent

Do I have to agree to the websites use of cookies? 

No. If you do not consent to our use of cookies, you can set your browser settings to reject cookies. These settings are usually found in the “options” or “preferences” menu of your web browser. You can find more details about how to control cookies here. Alternatively, you can use the “Help” option in your web browser get more details. A number of features of our services may not work or will be curtailed from working effectively without cookies. As a result, changing your browser settings to reject cookies may have a negative impact on your ability to use our website.

If you use our website with your web browser set to accept cookies, you consent to our use of cookies as described in this cookies policy. If you do not accept our use of cookies, you should either (a) immediately stop using our services or (b) use the settings described above to reject cookies. To withdraw your consent to our use of cookies, you should either (a) cease using our website or (b) delete our cookies using your web browser’s settings and set your browser to reject future cookies. You can find out more about deleting and blocking cookies here and using your web browser’s “Help” option.

Security

We take our security responsibilities seriously, employing the most appropriate physical and technical measures. We review our security policy regularly.

Governing Law and Jurisdiction

This legal policy and all issues regarding this website are governed exclusively by Irish law and are subject to the exclusive jurisdiction of the Irish courts.

General

Delay or failure on our part in enforcing any of our rights shall not constitute a waiver by us of our rights and remedies. If any part of this Privacy Policy is held to be invalid or unenforceable, the validity or enforceability of the remainder will not be affected.

Contacting us

If you have any questions about this policy, our practices relating to the website or your dealing with the website you can contact us at info@somertonphysio.ie

Changes to this policy

We may revise this policy on occasion. This privacy policy was last updated 16 April 2020.

This policy was prepared by Ambit Compliance.